Professional services for telecommunications

Overview

Segmentation

Scorecards

Acquisition

Next best action

Churn

Debt management

Debt management

Our consultants build risk analytic models for the entire customer journey to predict arrears probability and enable cost-efficient debt collection.  Deployed in real time, these models inform optimal credit decisioning and resourcing of debt collection by supplying information on:

  • Payback probability
  • Best channel optimisation
  • Operational cost-efficiency

Use our services to:​

  • Analyse behavioural and credit information
  • Evaluate customer propensity for loan repayment by reviewing affordability and detecting fraud
  • Reduce delinquency and increase operational cost efficiency
  • Decrease defaulters/write-offs and arrears build-up
  • Maximise the impact of customer interactions in debt collection
  • Predict customer propensity to pay, default, self-cure and write-off
  • Score daily with our predictive models

Reduce costs by allocating communications resource according to predicted behaviours and operational constraints​:

  • Allocate communications investment proportionate to pay
  • Automate triggers for SMS, letter or phone call
  • Maintain costs to operationally sustainable fixed amount

 

Solution capabilities​

  • Predict who will pay, default, self-cure and write-off ​
  • Automate your debt collection strategy​
  • Schedule daily batch scoring​
  • Control fixed costs​
  • Optimise debt-collection​
  • Maximise debt recovery rate​
  • Deploy customer-centric collections strategies​
  • Automatically distribute cases daily to debt collectors​
  • Reduce costs by optimising distribution of communication channels