Digital FNOL

Automate claims decisions with highly sophisticated evidence analysis at FNOL:

• Generate high-quality text transcripts from customer voice recordings and video evidence at incident scenes
• Calculate sentiment and emotional scores by analysing evidence with natural language processing (NLP) techniques
• Analyse evidence with propensity models to provide accurate and timely decisions/recommendations to opt for straight-through processing, automated recommendations or for a referral

Redeploy human resource effectively and reduce fraud with our claims automation solution:

• Support claims handlers on key questions/actions they might have missed by applying our modelling outcomes
• Reduce requirement for manual intervention during claims process
• Generate automated recommendations such as payment, repair referral, or even a decline as potential fraud

Improve customer experience and reduce insurer costs with real-time insights:

• Deliver analytics to claims handlers in near real-time to inform prompt decisions at FNOL
• Automate processes to reduce indemnity and Opex costs, improve customer experience, net promoter score (NPS) and renewal rates