Professional services for insurance
Overview
Pricing
InClaim: Digital FNOL
Cyber risk
InClaim: Digital FNOL
Speed up claims journeys with truly digital, automated and frictionless resolutions:
- Digital data capture
- Incorporate voice and video
- Full transcription facility
Empower claims handlers by providing:
- Straight-through processing
- Initial suspect anti-fraud identification
- Automated recommendations and guidance
Automate claims decisions with highly sophisticated evidence analysis at FNOL:
- Generate high-quality text transcripts from customer voice recordings and video evidence at incident scenes
- Calculate sentiment and emotional scores by analysing evidence with natural language processing (NLP) techniques
- Analyse evidence with propensity models to provide accurate and timely decisions/recommendations to opt for straight-through processing, automated recommendations or for a referral
Redeploy human resource effectively and reduce fraud with our claims automation solution:
- Support claims handlers on key questions/actions they might have missed by applying our modelling outcomes
- Reduce requirement for manual intervention during claims process
- Generate automated recommendations such as payment, repair referral, or even a decline as potential fraud
Improve customer experience and reduce insurer costs with real-time insights:
- Deliver analytics to claims handlers in near real-time to inform prompt decisions at FNOL
- Automate processes to reduce indemnity and Opex costs, improve customer experience, net promoter score (NPS) and renewal rates
Solution capabilities
- Create bespoke digital applications tailored to your specific pricing and claims parameters to support dynamic pricing and frictionless claims
- Build a range of developed and tested claims models based on closed book
- Provide a high-quality video / audio transcription service to support the build of sentiment, behavioural and emotional models
- Determine appropriate recommendations and correct routing
- Manage development and deployment of analytical services