Professional services for insurance

Overview

Pricing

Claims and eFNOL

Cyber risk

Claims and eFNOL

Speed up claims journeys with truly digital, automated and frictionless resolutions:

  • Digital data capture
  • Incorporate voice and video
  • Full transcription facility

Empower claims handlers by providing:

  • Straight-through processing
  • Initial suspect anti-fraud identification
  • Automated recommendations and guidance

Automate claims decisions with highly sophisticated evidence analysis at FNOL:

  • Generate high-quality text transcripts from customer voice recordings and video evidence at incident scenes
  • Calculate sentiment and emotional scores by analysing evidence with natural language processing (NLP) techniques
  • Analyse evidence with propensity models to provide accurate and timely decisions/recommendations to opt for straight-through processing, automated recommendations or for a referral

Redeploy human resource effectively and reduce fraud with our claims automation solution:

  • Support claims handlers on key questions/actions they might have missed by applying our modelling outcomes
  • Reduce requirement for manual intervention during claims process
  • Generate automated recommendations such as payment, repair referral, or even a decline as potential fraud

Improve customer experience and reduce insurer costs with real-time insights:

  • Deliver analytics to claims handlers in near real-time to inform prompt decisions at FNOL
  • Automate processes to reduce indemnity and Opex costs, improve customer experience, net promoter score (NPS) and renewal rates

 

Solution capabilities​

  • Create bespoke digital applications tailored to your specific pricing and claims parameters to support dynamic pricing and frictionless claims​
  • Build a range of developed and tested claims models based on closed book​
  • Provide a high-quality video / audio transcription service to support the build of sentiment, behavioural and  emotional models​
  • Determine appropriate recommendations and correct routing​
  • Manage development and deployment of analytical services