World Programming expands relationship with Duck Creek Technologies, providing AI-based First Notice of Loss (FNOL) solution
World Programming’s InClaim FNOL solution now integrated with Duck Creek Claims.
LONDON, UK – 22 April 2021 – World Programming, a UK-based private limited company, announced today that it has expanded its partnership with Duck Creek Technologies (Nasdaq: DCT) (“Duck Creek”), and integrated its InClaim FNOL technology with the Duck Creek Claims system.
InClaim provides a digital FNOL solution with AI-assisted data capture and decisioning which customers can use from mobile, tablet, and desktop devices. This Anywhere Enabled Integration allows claimants to easily collect evidence, including photos, audio and video recordings as part of the claims process. When the claimant submits this evidence, InClaim provides near-real-time decisioning utilising voice analytics, sentiment analytics, and fraud scoring. The integration is available via duck Creek’s Content Exchange.
“InClaim allows claimants to take control of the claims process while freeing up time an insurer typically spends on claims processing, affording the opportunity to reduce both indemnity and operating expenses and improving claimant satisfaction”, said Scott Thomson, Global Head of Insurance at World Programming. “Integrating InClaim with Duck Creek Claims affords our mutual customers the opportunity to quickly and easily take advantage of this customer-centric solution, offering a competitive differentiator in the new standard of insurance customer experience.”
“This Anywhere Enabled Integration of InClaim to Duck Creek Claims illustrates how modern insurers can leverage the best of AI and automation technologies to promote empathic behaviour and the human touch in their relationship with their customers”, said Robert Fletcher, head of Global Solution Partnerships at Duck Creek Technologies. “InClaim is a fantastic value-add for insurers, and Duck Creek is thrilled that World Programming has taken this step to expand their presence in our rapidly-growing partner ecosystem.”
About World Programming
World Programming offers data science, analytics software and services including its leading WPS Analytics platform. World Programming is helping tier-1 organisations to modernise, save money and move data science and analytics processes into the cloud. Their global customer base covers all industry sectors and includes big brand names.
For further information about World Programming, visit www.worldprogramming.com.
About Duck Creek Technologies
Duck Creek Technologies (Nasdaq: DCT) is a leading provider of core system solutions to the P&C and General insurance industry. By accessing Duck Creek OnDemand, the company’s enterprise Software-as-a-Service solution, insurance carriers are able to navigate uncertainty and capture market opportunities faster than their competitors. Duck Creek’s functionally rich solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand.
For further information about Duck Creek Technologies, visit www.duckcreek.com.
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